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EM 34 - OPS - Manajemen Operasi Jasa
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Final RPS Manajemen Operasi Jasa
Sesi 1 : Introduction and the World of Service (Chapter 1,2)
Materi Sesi 1
Rekaman Sesi 1
Sesi 2 : The Service Concept (Chapter 4)
Materi Sesi 2
Ruang Upload Tugas Sesi 2
Sesi 3 : Customers Relationships (Chapter 5)
Materi Sesi 3
Ruang Upload Tugas Sesi 3
Sesi 4 : Service Quality (Chapter 6)
Ruang Upload Tugas Sesi 4
Rekaman Sesi 4
Sesi 5 : Designing Customer Experience (Chapter 7)
Ruang Upload Tugas Sesi 5
Sesi 6 : Designing the Service Process (Chapter 11)
Ruang Upload Tugas Sesi 6
Sesi 7 : Managing Service Performance (Chapter 12)
Ruang Upload Tugas Sesi 7
Sesi 9 : People in the Service Operation (Chapter 8)
Ruang Upload Tugas Sesi 9
Sesi 10 :Service Resources and Capacity (Chapter 13)
Ruang Upload Tugas Sesi 10
Sesi 11 : Service Improvement (Chapter 15
Ruang Upload Tugas Sesi 11
Sesi 12 : Learning from Problems (Chapter 16)
Ruang Upload Tugas Sesi 12
Sesi 13 : Learning from other Operations (Chapter 17)
Ruang Upload Tugas Sesi 13
Sesi 14 : Service Strategy (Chapter 3)
Ruang Upload Tugas Sesi 14
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Mata kuliah dummy - Role Dosen
S1
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SMB Blended
1
2
3
4
5
6
7
SAB Blended
1
SMB Reguler
17
18
19
20
21
SAB Reguler
13
14
15
16
S2
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32
33
34
WM
91
92
MM Eksekutif
77
78
79
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Business Development Program
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Batch 5
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Batch 2
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Mini MM Inhouse - Perkumpulan Strada
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SIAK
VITALSOURCE
PPM LIBRARY
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Categories
Ciutkan
Memperluas
All categories
Aplikasi Pendukung
Mata kuliah dummy - Role Dosen
S1
SMB
SMB Blended
1
2
3
4
5
6
7
SAB Blended
1
SMB Reguler
17
18
19
20
21
SAB Reguler
13
14
15
16
S2
EM
32
33
34
WM
91
92
MM Eksekutif
77
78
79
Mini MM Public
Business Development Program
Batch 11
Batch 12
Strategic Human Resources Development Program
Batch 4
Batch 5
Business Strategy
Batch 1
Batch 2
Bizcube
Mini MM Inhouse
Mini MM Inhouse - Perkumpulan Strada
Beranda
Aplikasi Pendukung
Ciutkan
Memperluas
SIKEM
SIAK
VITALSOURCE
PPM LIBRARY
Panduan
Info mata kuliah
EM 34 - OPS - Manajemen Operasi Jasa
Pengajar:
Gusti Ayu Made Hanny Dian Savitri -
Pengajar:
Program MM EM - WM
Pengajar:
Erlinda Nusron Yunus, S.TP., M.M., Ph.D.
Pengajar:
AYU Savitri
Skill Level
:
Beginner
