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78 : Manajemen Operasi Jasa
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Informasi Perkuliahan
RPS Manajemen Operasi Jasa MME 78
Sesi 1 : Introduction and the World of Service (Chapter 1,2)
Materi Sesi 1
Rekaman sesi 1
Sesi 2 : The Service Concept (Chapter 4)
Materi Sesi 2
Unggah tugas Sesi 2
Rekaman sesi 2-3
Sesi 3 : Customers Relationships (Chapter 5)
Materi Sesi 3
Unggah tugas Sesi 3
Sesi 4 : Service Quality (Chapter 6)
Materi Sesi 4
Unggah tugas Sesi 4
Rekaman sesi 4-5
Sesi 5 : Designing Customer Experience (Chapter 7)
Materi Sesi 5
Unggah tugas Sesi 5
Sesi 6 : Designing the Service Process (Chapter 11)
Unggah tugas Sesi 6
Materi sesi 6
Rekaman sesi 6-7
Sesi 7 : Managing Service Performance (Chapter 12)
Unggah tugas Sesi 7
Materi sesi 7
Sesi 8 : UTS
UTS Manajemen Operasi Jasa MME 78
Sesi 9 : People in the Service Operation (Chapter 8)
Unggah tugas Sesi 9
Sesi 10 :Service Resources and Capacity (Chapter 13)
Unggah tugas Sesi 10
Sesi 11 : Service Improvement (Chapter 15
Unggah tugas Sesi 11
Sesi 12 : Learning from Problems (Chapter 16)
Unggah tugas Sesi 12
Sesi 13 : Learning from other Operations (Chapter 17)
Unggah tugas Sesi 13
Sesi 14 : Service Strategy (Chapter 3)
Unggah tugas Sesi 14
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4
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1
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17
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21
SAB Reguler
13
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15
16
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34
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92
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78
79
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Categories
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All categories
Aplikasi Pendukung
Mata kuliah dummy - Role Dosen
S1
SMB
SMB Blended
1
2
3
4
5
6
7
SAB Blended
1
SMB Reguler
17
18
19
20
21
SAB Reguler
13
14
15
16
S2
EM
32
33
34
WM
91
92
MM Eksekutif
77
78
79
Mini MM Public
Business Development Program
Batch 11
Strategic Human Resources Development Program
Batch 4
Business Strategy
Batch 1
Bizcube
Mini MM Inhouse
Mini MM Inhouse - Perkumpulan Strada
Home
Aplikasi Pendukung
Collapse
Expand
SIKEM
SIAK
VITALSOURCE
PPM LIBRARY
Panduan
Course info
78 : Manajemen Operasi Jasa
Teacher:
Erlinda Nusron Yunus, S.TP., M.M., Ph.D.
Skill Level
:
Beginner
