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SMB R18 Manajemen Operasi Jasa
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RPS
Sesi 1: Operasi Jasa, Pelanggan dan Pasar (Davis, Chapter 1 & 2)
PPT Sesi 1 - Operasi Jasa, Pelanggan dan Pasar
Kasus Charles Schwab and The Chinese Market
Tugas Sesi 1
Sesi 2: Peran Teknologi Dalam Operasi Jasa (Davis, Chapter 3)
PPT Sesi 2
Tugas Sesi 2
Sesi 3: Integrasi Manfaktur dan Jasa (Davis, Chapter 4)
Sesi 3
Studi Kasus - Women's clothing manufacturer
Sesi 4: Merancang Strategi Operasi jasa (Davis, Chapter 5)
Sesi 4
Tugas Sesi 4
Sesi 5: Manajemen Proyek Perusahasan Jasa (Davis, Chapter 6)
Sesi 5
Tugas Sesi 5
Sesi 6: Merancang Proses Operasi Jasa (Davis, Chapter 7)
Kasus - White International Airport
Materi Sesi 6
Tugas Sesi 6
Sesi 7; Menetapkan Lokasi dan Merancang Fasilitas Pendukungnya (Davis, Chapter 8)
Kasus - Bruegger's Bagel Bakery
Materi Sesi 7
Tugas Sesi 7
Sesi 9: Manajemen Tenaga Kerja (Davis, Chapter 9)
Kasus AT & T Credit Corp.
Materi Sesi 9
Bahas Kasus Sesi 9
Tugas Wawancara
Sesi 10: Penjadwalan Operasi Jasa (Davis, Chapter 10)
Problems Sesi 10
Materi Sesi 10
Tugas Sesi 10 - Wawancara
Sesi 11: Pengukuran Kinerja (Davis, Chapter 11)
Kasus Sesi 11
Materi Sesi 11
Sesi 12: Manajemen Kualitas Jasa (Davis, Chapter 12)
Kasus Sesi 12
Materi Sesi 12
Sesi 13: Jasa Berorientasi Pelanggan (Davis, Chapter 13)
Sesi 13
Kasus Sesi 13
Sesi 14: Keseimbangan Kapasitas & Permintaan (Davis, Chapter 14)
Sesi 14
Simulasi sesi 14
Kasus Sesi 14
Sesi 15: Teori Antrian (Davis, Chapter 15)
Sesi 15
Simulasi antrian
Tugas Sesi 15
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Course info
SMB R18 Manajemen Operasi Jasa
Teacher:
Hendrarto K. Supangkat -
Teacher:
Erlinda Nusron Yunus, S.TP., M.M., Ph.D.
Skill Level
:
Beginner
