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WM 91 - OPS - Manajemen Operasi Jasa
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Introduction
Announcements
Sesi 1 : Introduction and the World of Service (Chapter 1,2)
RPS Manajemen Operasi Jasa - Revisi 1
Sesi 2 : The Service Concept (Chapter 4)
Upload Jawaban Case: Trialing new concepts at Capes & Latimer
Sesi 3 : Customers Relationships (Chapter 5)
Upload Jawaban Case: P-Mecxx Cyber Services (P-Mecxx)
Sesi 4 : Designing Customer Experience (Chapter 7)
Upload Jawaban Case: Elena’s Customer Experience
Materi Sesi 5
Sesi 4 : Service Quality (Chapter 6)
Upload Jawaban Case: The Northern Breast Screening Unit
Northern Breast Screening Case
Sesi 6 : Designing the Service Process (Chapter 11)
Upload Jawaban Case: The GDP Central Estimation Service
Materi Sesi 6
Sesi 7 : Managing Service Performance (Chapter 12)
Upload Jawaban Case: Chilli Airways
Materi Sesi 7
Sesi 9 : People in the Service Operation (Chapter 8)
Upload Jawaban Case; Superstore plc
Materi Sesi 9
Sesi 10 :Service Resources and Capacity (Chapter 13)
Upload Jawaban Case: Treegrove Holiday Village
Materi Sesi 10
Sesi 11 : Service Improvement (Chapter 15
Upload Jawaban Case: Fermat Numérique
Materi Sesi 11 -
Sesi 12 : Learning from Problems (Chapter 16)
Upload Case Case: ‘One-Stop’ Protection Service
Materi Sesi 12
Sesi 13 : Learning from other Operations (Chapter 17)
Upload Jawaban Case: Mumbal Private Bank
Sesi 14 : Service Strategy (Chapter 3)
Upload Jawaban Corks Nightclub – an overnight success?
Sesi 15 : Service Culture (Chapter 9)
Upload Jawaban Case: Modularity, AI and culture change at Dexan Consulting
Materi Sesi 15
Sesi 16 : UAS: Presentasi Makalah Implementasi Konsep
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All categories
Aplikasi Pendukung
S1
SMB
SMB Blended
1
2
3
4
5
6
7
SAB Blended
1
SMB Reguler
17
18
19
20
21
SAB Reguler
13
14
15
S2
EM
32
33
34
WM
91
92
MM Eksekutif
77
78
79
Mata kuliah dummy - Role Dosen
Mini MM
Business Development Program
Batch 11
Strategic Human Resources Development Program
Batch 4
Business Strategy
Batch 1
Beranda
Aplikasi Pendukung
Ciutkan
Memperluas
SIKEM
SIAK
VITALSOURCE
PPM LIBRARY
Panduan
Info mata kuliah
WM 91 - OPS - Manajemen Operasi Jasa
Pengajar:
Gusti Ayu Made Hanny Dian Savitri -
Pengajar:
Program MM EM - WM
Pengajar:
Erlinda Nusron Yunus, S.TP., M.M., Ph.D.
Skill Level
:
Beginner
