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WM 91 - OPS - Manajemen Operasi Jasa
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Introduction
Announcements
Sesi 1 : Introduction and the World of Service (Chapter 1,2)
RPS Manajemen Operasi Jasa - Revisi 1
Sesi 2 : The Service Concept (Chapter 4)
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Sesi 3 : Customers Relationships (Chapter 5)
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Sesi 4 : Designing Customer Experience (Chapter 7)
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Materi Sesi 5
Sesi 4 : Service Quality (Chapter 6)
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Northern Breast Screening Case
Sesi 6 : Designing the Service Process (Chapter 11)
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Materi Sesi 6
Sesi 7 : Managing Service Performance (Chapter 12)
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Materi Sesi 7
Sesi 9 : People in the Service Operation (Chapter 8)
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Materi Sesi 9
Sesi 10 :Service Resources and Capacity (Chapter 13)
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Materi Sesi 10
Sesi 11 : Service Improvement (Chapter 15
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Materi Sesi 11 -
Sesi 12 : Learning from Problems (Chapter 16)
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Materi Sesi 12
Sesi 13 : Learning from other Operations (Chapter 17)
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Sesi 14 : Service Strategy (Chapter 3)
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Sesi 15 : Service Culture (Chapter 9)
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Materi Sesi 15
Sesi 16 : UAS: Presentasi Makalah Implementasi Konsep
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All categories
Aplikasi Pendukung
S1
SMB
SMB Blended
1
2
3
4
5
6
7
SAB Blended
1
SMB Reguler
17
18
19
20
21
SAB Reguler
13
14
15
S2
EM
32
33
34
WM
91
92
MM Eksekutif
77
78
79
Mata kuliah dummy - Role Dosen
Mini MM
Business Development Program
Batch 11
Strategic Human Resources Development Program
Batch 4
Business Strategy
Batch 1
Home
Aplikasi Pendukung
Collapse
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SIKEM
SIAK
VITALSOURCE
PPM LIBRARY
Panduan
Course info
WM 91 - OPS - Manajemen Operasi Jasa
Teacher:
Gusti Ayu Made Hanny Dian Savitri -
Teacher:
Program MM EM - WM
Teacher:
Erlinda Nusron Yunus, S.TP., M.M., Ph.D.
Skill Level
:
Beginner
