Ringkasan dari MME 77 : Manajemen Operasi Jasa

PPM School of Management adalah Unit Strategis dari PPM Manajemen, dan merupakan sekolah manajemen pertama di Indonesia sejak tahun 1967. Selain itu, PPM SoM juga meraih Apresiasi Sistem Penjaminan Mutu Internal Terbaik di Indonesia dari Kemenristekdikti.

Introduction

RPS Manajemen Operasi Jasa MME 77

Announcements

Sesi 1 : Introduction and the World of Service (Chapter 1,2)

Materi Sesi 1

Rekaman sesi 1

Sesi 2 : The Service Concept (Chapter 4)

Tugas The Service Concept

Materi Sesi 2

Rekaman sesi 2-3

Sesi 3 : Customers Relationships (Chapter 5)

Tugas Customers Relationships

Materi Sesi 3

Sesi 4 : Service Quality (Chapter 6)

Northern Breast Screening Case

Tugas Service Quality

Rekaman sesi 4-5

Materi sesi 4 (WIW)

Sesi 5 : Designing Customer Experience (Chapter 7)

Materi Sesi 5

Tugas Designing Customer Experience

Materi sesi 5 (WIW)

Sesi 6 : Designing the Service Process (Chapter 11)

Materi Sesi 6

Tugas Designing the Service Process

Sesi 7 : Managing Service Performance (Chapter 12)

Tugas Managing Service Performance

Sesi 8 : UTS

UTS Manajemen Operasi Jasa MME 77

Sesi 9 : People in the Service Operation (Chapter 8)

Materi Sesi 9

Tugas People in the Service Operation

Rekaman sesi 9-10

Sesi 10 :Service Resources and Capacity (Chapter 13)

Materi Sesi 10

Tugas Service Resources and Capacity

Sesi 11 : Service Improvement (Chapter 15

Materi Sesi 11 -

Tugas Service Improvement

Rekaman sesi 11-12

Sesi 12 : Learning from Problems (Chapter 16)

Materi Sesi 12

Tugas Learning from Problems

Sesi 13 : Learning from other Operations (Chapter 17)

Tugas Learning from other Operations

Rekaman sesi 13-14

Sesi 14 : Service Strategy (Chapter 3)

Tugas Service Strategy

Sesi 15 : Service Culture (Chapter 9)

Materi Sesi 15

Tugas Service Culture

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