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EM 32 - OPS - Manajemen Operasi Jasa
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Introduction
Announcements
Sesi 1 : Introduction and the World of Service (Chapter 1,2)
RPS Manajemen Operasi Jasa
Materi Sesi 1
Rekaman Sesi 1
Sesi 2 : The Service Concept (Chapter 4)
Materi Sesi 2
Upload Jawaban Case: Trialing new concepts at Capes & Latimer
Rekaman Sesi 2
Sesi 3 : Customers Relationships (Chapter 5)
Upload Jawaban Case: P-Mecxx Cyber Services (P-Mecxx)
Sesi 4 : Service Quality (Chapter 6)
Upload Jawaban Case: The Northern Breast Screening Unit
Northern Breast Screening Case
Sesi 5 : Designing Customer Experience (Chapter 7)
Upload Jawaban Case: Elena’s Customer Experience
Materi Sesi 5
Rekaman Sesi 5
Sesi 6 : Designing the Service Process (Chapter 11)
Upload Jawaban Case: The GDP Central Estimation Service
Materi Sesi 6
Rekaman Sesi 6-7
Sesi 7 : Managing Service Performance (Chapter 12)
Upload Jawaban Case: Chilli Airways
Materi Sesi 7
Sesi 9 : People in the Service Operation (Chapter 8)
Upload Jawaban Case; Superstore plc
Materi Sesi 9
Rekaman Sesi 9
Sesi 10 :Service Resources and Capacity (Chapter 13)
Upload Jawaban Case: Treegrove Holiday Village
Sesi 11 : Service Improvement (Chapter 15
Upload Jawaban Case: Fermat Numérique
Sesi 12 : Learning from Problems (Chapter 16)
Upload Case Case: ‘One-Stop’ Protection Service
Sesi 13 : Learning from other Operations (Chapter 17)
Upload Jawaban Case: Mumbal Private Bank
Sesi 14 : Service Strategy (Chapter 3)
Sesi 15 : Service Culture (Chapter 9)
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S1
SMB
SMB Blended
1
2
3
4
5
6
7
SAB Blended
1
SMB Reguler
17
18
19
20
21
SAB Reguler
13
14
15
S2
EM
32
33
34
WM
91
92
MM Eksekutif
77
78
79
Aplikasi Pendukung
Mata kuliah dummy - Role Dosen
Mini MM
Business Development Program
Batch 11
Strategic Human Resources Development Program
Batch 4
Home
Aplikasi Pendukung
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SIKEM
SIAK
VITALSOURCE
PPM LIBRARY
Panduan
Course info
EM 32 - OPS - Manajemen Operasi Jasa
Teacher:
Gusti Ayu Made Hanny Dian Savitri -
Teacher:
Program MM EM - WM
Skill Level
:
Beginner
